Refund Policy

RETURNS

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Our policy lasts 30 days. If 30 days have passed from receipt of your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To make a return, please contact us by email: support@mon-epluche-legumes.fr

There are certain situations where only a partial refund is granted: (if applicable)

* Any item that is not in its original condition, is damaged or has certain parts missing for reasons not due to our error.
* Any item that is returned more than 30 days after delivery.

Refunds (if applicable)

Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 days.

Late or missing refunds (if applicable)

If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all these steps, you still have not received your refund, please contact us at support@mon-epluche-legumes.fr



Exchanges (if applicable)

We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same item, send us an e-mail to support@mon-epluche-legumes.fr


Dispatch

To return a product, you must contact us by email

support@mon-epluche-legumes.fr

You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable.